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Monday, February 20, 2012

Review on FPP Putrajaya Hospital

I'm trying my best to be neutral here. However, this review is based on my experience and my humble opinion only.

I have really high hopes upon checking in at the hospital. I dreamt of a single room where hubby and me could spend hours admiring our newborn baby and visitors can come and go as they please.

Well, that did not happen. First of all, the single room were not available anymore. I had to share a room with another patient (luckily, she's a wonderful roommate) BUT, I had to pay the normal room fee which is RM300 per night. I was pissed, but thank god this happen while I was still pregnant, so I took a deep breath, don't want to put too much stress on myself and just said okay.

The room was exactly like the normal ward, except that it was carpeted instead of the usual tiles. There was not much space and it felt stuffy at times. And, visitors still have to abide by the visiting hours which is 12.00pm to 2pm and 4pm to 8pm.

As for the service, it was great. The nurses were great and Dr Hamidah was a dream doctor. I'm really amazed by her stamina and energy because she had like 11 cases per day, and to top that off, she had been on-call since the day before. For a tiny little person that she is, she sure can carry a lot of responsibility.

Dr Hamidah explained every procedure to me. That is one more noticeable difference between the normal public service (which I experience giving birth to Sara) and this FPP thingy.

One more large difference is that, normal public service requires the patient to go to a special common room for any procedure (yes, including the painful dilation checking). Well, for FPP, you don't even have to move. The nurses and doctors will come to you :)

Upon checking out, I estimated my bill would be less than 2k, as I didn't require any extra procedure (no epidural, no vacuum etc..). BUT, my bill amounted to RM2,054.20. The two things that I was most dissatisfied was the charge on "consultation fee (after-office hours)" RM360 and "obstetrical procedures spontaneous vertex" RM600. I mean, I was in the ward for two days; why do you have to visit me outside of the normal office hours and charge that to my account? And, I was already charged on the labour room, ward, lab, medicines and consultation, surely the procedure of giving birth itself is already covered right?

My roommate, who had a c-sect, had a bill of RM3,500 which I think was a very reasonable price for the procedure. But, whatever it is, I think the service was well worth it and I'd recommend FPP for those who wanted to deliver in public hospital. And it does state on the bill that the charge is not final, so I guess I could have argued about the charged if I wanted to, which I don't.


5 comments:

papaYA said...

Hi there,
I'm very interested wirh FPPS.
anyway, when u wrote the single room is no longer available, it meant it was fully occupied at that time? Charged rm300 for a shared room is not fair..
And visiting hours, so no mom or husband is allowed to stay overnight?

pHatMuMMy said...

Hi..

yup, I totally forgot to mention the fact that yes, one person is allowed to stay with the patient (be it mom or husband)

and there are only three rooms allocated for O&G patients in level 5 (specifically for FPP). So, if the three rooms are full, you will have to stay in the sharing room and STILL PAY the full RM300 fee :(

didi said...

Owh, I was lucky to get the single room then :) So my husband slept on this huge Lazy-Boy kinda couch.

lupie said...

Hi - Can I just check if the first RM110 and subsequent RM60 pre-natal checks are inclusive of the ultrasound?

Ummi love said...

I HAD THE SAME EXPERIENCE AS U R IN 2012..PAID RM300 FOR SHARING ROOM. AND I'VE WAITED SINCE 11AM - 4PM FOR A ROOM AFTER GIVING BIRTH OF MY CHILD...N THEY LEFT ME ALONE IN THE LR (WHILE MY HUSBAND NEED TO TAKECARE OF MY 1ST CHILD OUTSIDE TH LABORROOM).AND PITY MY SON COZ CANNOT SEE HIS BROTHER IN THE WARD COZ NOT ALLOWED BY THE HOSPITAL. FEEL LIKE WASTING MONEY PAYING SO MUCH AND THIS IS WAT I GET FROM THEM. BUT YES DR HAMIDAH GIVING SO MUCH EFFORT AND GOOD SERVICES. N NOT FORGOTTEN THE NURSES...I ALSO BEEN CHARGED FOR THE RM360. BUT LUCKILY THE TOTAL AMOUNT IS ONLY RM1600 2DAYS 1NITE.NOW I'M PREGNANT MY 3RD CHILD, LOOKING FORWARD FOR A NEW EXPERIENCE IN UMSC WITH PROF SITI.HOPEFULLY IT WOULD B A BETTER EXPERIENCE FOR ME SINCE UMSC NEEDS MORE MONEY..

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